Privacy Policy

Introduction

BYTS Aluminum Crafts LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://byts.solutions or use our services related to premium aluminum pergolas and glass railings in Vancouver and the Greater Vancouver area.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a quote for our pergola or railing services
• Schedule a consultation or showroom visit
• Subscribe to our newsletter or communications
• Contact us via phone, email, or other communication methods

The personal information we may collect includes:

• Name and contact information (email address, phone number, mailing address)
• Project details and preferences
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and location information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Device information and screen resolution

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide quotes, consultations, and installation services for aluminum pergolas and glass railings
• Communication: To respond to your inquiries, schedule appointments, and provide customer support
• Business Operations: To improve our services, website functionality, and customer experience
• Marketing: To send you promotional materials, newsletters, and updates about our services (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect our website, business, and customers from fraud or security threats

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing and communications
• Payment processing
• Analytics and website optimization
• Installation and project management services

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which it was collected.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information
• Portability: The right to request a copy of your data in a structured format
• Objection: The right to object to certain processing of your information
• Withdrawal of Consent: The right to withdraw consent for processing based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and advertising

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Post the updated Privacy Policy on our website
• Update the "Effective Date" at the top of this policy
• Notify you of significant changes via email or website notice (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of British Columbia, Canada. Any disputes arising from this Privacy Policy will be subject to the jurisdiction of the courts of British Columbia.